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Hyatt Ziva Riviera Maya All-Inclusive (Adults Only), Puerto Morelos
293US$
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Key details
About the Hotel
Bahia De Petempich Sm 12 Mz31 Lote 14-02,
Puerto Morelos,
Mexico,
77580,
Quintana Roo
Hyatt Ziva Riviera Cancun All-Inclusive (Adults Only), an AAA Four Diamond eco-friendly Rainforest Alliance Certified resort, features 433 suites with 8 swimming pools and a full-service spa in Riviera Maya.
Contemporary Suite Features
Each suite within the Hyatt Ziva Riviera Cancun All-Inclusive includes a minibar, flat-screen satellite TV, and seating area. A metallic school of fish sculpture leads to a massive bar and lounge with floor-to-ceiling windows.
Global Dining Options
World Cafe joins 7 other restaurants serving Italian, Mexican, Asian, Seafood and International cuisines. Himitsu offers Pan-Asian dishes, El Patio serves authentic Mexican, and Portofino specializes in Italian fare.
Recreation and Sports
The Secrets Silversands property offers basketball courts, water aerobics, beach volleyball, and Euro-bungee activities. Nine outdoor pools, a water park, and a sauna provide additional recreation.
Business Hub Location
Located 18.5 miles from Cancun, the property spans 51000 square feet of facilities including conference space.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments
Wi-Fi
Parking
Valet parking
24-hour services
24-hour reception
24-hour security
Babysitting
Babysitting/Child services
General
Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Sports & Fitness
Fitness centre
Snorkelling
Table tennis
Yoga class
Aerobics
Services
Paid shuttle service
Valet parking
Pet amenities available
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Special diet menus
Business
Meeting/ Banquet facilities
Children
Cots
Babysitting/Child services
Children's buffet
Board games
Children's pool
Water slides
Children's play area
Kids club
Game room
Spa & Leisure
Heated swimming pool
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Karaoke
Live entertainment
Sun terrace
Garden area
BBQ facilities
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Facial
Treatment room
Beauty treatment
Body wraps
Back massage
Full body massage
Foot massage
Pool with view
Make up services
Room features
Air conditioning
Mini-bar
Sitting area
Dressing area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Curtains
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Location
Bahia De Petempich Sm 12 Mz31 Lote 14-02,
Puerto Morelos,
Mexico,
77580,
Quintana Roo
Map view
Bahia De Petempich Sm 12 Mz31 Lote 14-02,
Puerto Morelos,
Mexico,
77580,
Quintana Roo
City landmarks
Zoo
Crococun Zoo
3.3
km
Beach
Snorkeling Adventure
2.0
km
Unnamed Road
The Kay Club
2.2
km
Beach
Bahia Petempich
2.5
km
Petempich Bay
2.4
km
Bahia Petempich Beach
3.3
km
Puerto Morelos National Marine Park
3.7
km
Gallery
Galeria Arte Zissimo arte contemporano
4.4
km
Av. Javier Rojo Gomez 14
Rosario & Marco's Art Shoppe
4.5
km
Av. Javier Rojo Gomez Lote 3
Catholic Church
5.1
km
Puerto Morelos Lighthouse
5.5
km
Nearby
Beach
Snorkeling Adventure
640 m
Restaurants
Le Chique
420 m
Carretera Cancun-Puerto Morelos km 27.5 Manz 37
Reviews and Ratings
Feedback from previous guests about their experience.
64%
enjoyed the hotel and would happily stay again
6.4/10
Nice
Rooms
8.2
Location
7.0
Service
8.8
Dining
8.0
Guest reviews
6.4/10
based on 5 reviews
4.5/5
based on 13186 reviews
7.2
7.2/10 based on 190 reviews
#11 of 31 hotels in Puerto Morelos based on Tripadvisor
L.
United States,
March
2025
7.4/10
I had a nice stay at Hyatt Ziva Riviera Cancun. The entertainment team was fabulous, ensuring we were never bored! The food was generally good, especially the Mexican and French restaurants, but there were a few hiccups, like the occasional service slip and long waits for chairs by the pool. Overall, I enjoyed my time and would consider returning despite some minor issues. 🌴🍹
Rooms
8.0
My room was spacious and clean, featuring a large jacuzzi and a great balcony with lovely views. However, it showed signs of aging, which detracted from the otherwise comfortable stay.
Service
9.0
The staff provided really good service, making me feel welcomed and valued. While some staff seemed a bit unhappy, most were eager to help and went above and beyond to ensure a pleasant experience.
Location
7.0
The location of the resort is quite good, nicely positioned between Cancun and Playa del Carmen. However, the road leading to the hotel was a bit rough, taking about 25 minutes from the main areas.
Dining
8.0
Dining was a highlight! I enjoyed a variety of delicious options, particularly at the Mexican and French restaurants. Some buffet items were hit or miss, but overall, the food was flavorful.
Facilities
7.0
The resort's facilities were good, with multiple pools and plenty of areas to lounge. However, I noticed the need to reserve pool chairs early, which could be frustrating.
George
United States,
December
2024
5.4/10
My stay at Hyatt Ziva Riviera Cancun was really good overall. While the beach could use some attention due to seaweed issues, the friendly staff and fantastic dining options made up for it. The pools were beautiful and well-maintained, providing a great spot to relax and enjoy the sun.
Rooms
10.0
My Preferred swim-up suite was perfect, spacious, and kept spotless by the housekeeping staff. I loved the added rollaway bed, which was surprisingly comfortable too!
Service
10.0
The service was great! Every staff member, from the bartenders at the main bar to the entertainment team, greeted me with genuine warmth. Alex was especially nice for remembering my drink order.
Location
8.0
Located away from the busier Cancun hotels, the resort felt more exclusive. However, the beach area lacked sand and was a bit rocky, making swimming less inviting.
Dining
10.0
Dining at the resort was an absolute highlight. Every meal I had, especially at Oceania and the breakfast buffet, was delicious. The variety and quality were impressive.
Facilities
9.0
The resort's facilities were well-maintained, with several great pools to choose from. However, they could improve on stocking certain items, like some popular drinks.
John
United States,
November
2024
6.2/10
My stay at Hyatt Ziva Riviera Cancun was enjoyable overall, with fantastic service from the staff and a good range of dining options. However, I did notice some cleanliness issues and the pool area could be updated. The beach area left much to be desired, which was disappointing for an all-inclusive resort.
Rooms
8.0
The rooms were spacious and comfortable, with daily cleaning and a well-stocked mini fridge. However, I did notice some minor maintenance issues such as a leaking shower and a picky toilet.
Service
10.0
The staff were incredibly friendly and attentive throughout my stay. They really went above and beyond to ensure I had a great experience, from check-in to poolside service.
Location
6.0
The hotel's location is beautiful, but the beach was rocky and not as inviting as I had hoped. The cleaning efforts were constant, but the beach area could really use more sand for lounging.
Dining
7.0
The dining options were varied and generally good, with standout dishes at certain restaurants. However, I found that the food quality varied from excellent to barely edible at times.
Facilities
6.0
The facilities, while adequate, seemed in need of some updates, especially around the pool area. The amenities are decent, but they could enhance the overall experience with a few improvements.
Laura
United States,
October
2024
6.6/10
I had a wonderful stay at Hyatt Ziva Riviera Cancun. The friendly staff made the experience good, though I did notice some areas, like the beach and bar selections, that could use improvement. Overall, it was a relaxing getaway that I would consider revisiting.
Rooms
8.0
The room was clean and comfortable, but some amenities were missing initially. Overall, the cleanliness was great, and the daily restocking of the mini fridge was a lovely touch.
Service
9.0
The staff was incredibly friendly and attentive throughout my stay. I appreciated the prompt service at the pool and beach, especially from Celso, Tania, and Amanda, who kept my drinks coming.
Location
7.0
The location was pleasant, with beautiful views. However, the beach area was somewhat average, and while the staff worked hard to keep it clean, there are better swimming spots elsewhere.
Dining
9.0
Dining options were varied, and I enjoyed the food quality overall. Highlights included the pizza at the Barefoot Grill and the excellent service from the team at the SeaSide Grill. Special mention to the Mexican Fiesta night—delicious!
Facilities
8.0
The facilities were well maintained, with plenty of pools to choose from. I appreciated the morning yoga sessions by the ocean, which added a unique touch to my stay, but I found the alcohol selection at the bars a bit lacking.
Lewis
United States,
October
2024
6.8/10
My stay at Hyatt Ziva Riviera Cancun was a mixed bag. the beach was lovely but had some rocky areas, and the service was generally friendly. The food varied, with some excellent options but also some disappointing meals. Overall, it was a decent experience with a few notable shortcomings.
Rooms
7.0
The room was spacious and comfortable, with a nice layout. however, I noticed some signs of aging and maintenance could be improved.
Service
6.0
The service was friendly, yet sometimes inconsistent. I appreciated the attentive pool staff, but there were moments of sluggishness during meal times.
Location
7.0
The resort had a beautiful beachfront setting, though I wished there were more areas to relax comfortably away from the sun. the rocky shoreline made swimming a bit challenging.
Dining
6.0
Dining options were diverse, yet the quality was hit-or-miss. I really enjoyed some meals, especially at the French restaurant, but others left much to be desired, particularly the meat dishes.
Facilities
7.0
The facilities were generally well-maintained, although the absence of ample shade by the pools was disappointing. I did enjoy the variety of activities offered.
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